All orders must be placed on our website. I'm afraid we are unable to take orders over the phone, however please call us if you would like to talk through the ordering process.
We are not able to make changes or cancellations after your order has been placed. Please email us immediately after placing your order and we will do our best to assist you. We apologise for any inconvenience.
Products sell fast and our styles change with the seasons. For these reasons, once we have sold out of a product, we may not be producing any additional pairs. Please email us to check if this is the case or an estimated date for when additional pairs will be made.
We do have a warehouse in the UK where we might have your size in stock. If you don't mind waiting, we may be able to get the product you are after sent directly from there.
Our products are made to the European Size convention. Please see our size guide to compare to US sizes. Our sandals products are true to fit, so we would recommend ordering your usual size. Our espadrilles do come up a little small. In both instances, if you are a half size, we would suggest sizing up.
All the stock that is available on our website is in our warehouse in the USA.
Originally, your Solillas will be coming from Spain - we have a sandal factory on the island of Menorca and an espadrille factory on the mainland.
We accept card payments from the following providers:
- America Express
We also accept:
- Paypal (your account balance or credit or debit card can be used)
- Apple Pay
- Shopify Pay
Delivering your order quickly and safely is our priority. We understand how important it is that your order arrives when you expect it, especially if you’re getting packed to go on holiday or the sun has made an appearance.
We work with a variety of postal services and couriers to deliver Solillas products around the world. We select the most suitable depending on the weight of your order and how quickly you want to receive it.
The majority of orders to US addresses are fully trackable and we’ll email you tracking information once your order has left our warehouse. You can also view the tracking information by logging into solillasusa.com and visiting the My Account section.
We are not always able to provide tracking information for orders to International addresses. We will email you when your order has left our warehouse and will give you an estimated delivery timeframe.
If your order hasn’t arrived when you expected it to, we are here to help. Please contact us and we will see what has happened and do everything we can to rectify the problem.
Once your order was despatched, we would have sent an email to you with the tracking information. Please email us if you have not received this information or if the order's whereabouts is not as expected.
If your order hasn’t arrived when you expected it to, we are here to help. Please email us and we will see what has happened and do everything we can to rectify the problem.
USA Ground Shipping (USPS) - Free - 3-6 business days
USA Expedited Ground Shipping (FedEx) - $10 per order - 2-4 business days
USA Expedited Air Shipping (FedEx) - $16 per order - 1-2 business days
All shipments are trackable.
Rest of World Shipping - $20 per order - 6-10 business days
Shipping is available throughout the rest of the World, delivery times vary by country.
Please check our international website www.solillas.com where an extended range of products and international delivery options may be available.
Please note that tracking information is not always available for international shipments and is dependant on the delivery address. Once your order has been despatched, we will email you with the despatch date and estimated delivery date.
Don't worry if you are not at your delivery address to meet the courier. They will leave a calling card with further information on where to collect your parcel from and/or redelivery instructions.
No problem! Providing we have the alternative size in stock, we can arrange for an exchange. Please follow the returns process in the 'How do I return my Solillas' information below.
Whilst we really hope you love your Solillas, we of course understand if the fit isn’t quite right or you’ve had second thoughts. You can send the items you wish to return to our returns department within 30 days of receipt in their original, brand new condition. You will need a returns authorisation. Please email us with your order number and reason for return and we will quickly help you out.
Providing the items are received within 30 days of receipt in their original condition, we will initiate a refund of the original purchase cost (excluding P&P) or send out the new items. Please note that it can take up to 28 days for the banks to process the refund and for it to appear in your account or back on your card.
You’ll need to pay the return postage and for safety, we would recommend you use a recorded delivery service and keep the proof of postage. Your parcel is your responsibility until it reaches us and we can not accept liability for goods that get lost or damaged in transit..
We are extremely proud of our quality and craftsmanship. From time to time, there may be a fault with a product which we will do our upmost to rectify. Please email us with details of the fault and we will be in touch.
As hard as we try to get everything spot on, sometimes we make a mistake. If we’ve sent you the incorrect item or there is a problem with the goods, please email us.
Depending on the problem, we’ll then either provide you with a refund, send you a replacement or the correct item. We’ll of course refund you for the costs you incur returning the item to us.